Absolutely brilliant company. My old cat of 19 years was diagnosed with cancer. I opted to go through oncology palliative care with a drug that would help shrink her tumour and maintain her quality of life. Animals friends paid all of my vet claims within days of the claim being made. Excellent customer service, pleasant people on the phone. Thank you for making my difficult experience a lot easier.

Date of experience: September 19, 2022

These insurance companies are absolute scams now days, my cat required emergency visit and then a tooth removed due to an abscess, I had my claim declined because due to small print they do not cover teeth or gum work.An animal insurance company who don’t insure you, its disgusting and should be illegal.I will not be returning to this company ever!

Date of experience: January 16, 2023

To say I am disgusted is an understatement. My policy has gone up 50% this year. I have had a policy with Animal Friends for 8 years with NO CLAIMS. I will be leaving feedback regarding this rip off of your company on every platform I can. You should be ashamed….

Date of experience: January 16, 2023

Whenever I called, they were helpful and friendly as well as being knowledgeable. I lost my darling dog two weeks ago and they were so kind; if I do decide to get a dog in the future, I’ll be sure to use animal friends again.

Date of experience: December 29, 2022

Amazing customer service and experience. I joined late last year following a few horrendous experiences with my previous provider and all I can say is my experience is night and day in comparison with animal friends. They are quick and efficient, great customer service and had my claim settled and in my bank within 3 days of receiving it. I would highly recommend.

Date of experience: January 13, 2023

Have insured my cat with animal friends since 2014. She is now 16 and has had hyperthyroidism for the last 3 years. I am able to claim back the cost of most of her blood tests and her daily medication which has been a great help. She has a lifetime policy. It is easy to contact the customer service/claims dept over the phone with queries. Thanks Animal Friends

Date of experience: January 13, 2023

Following the sad loss of a much loved pet the veterinary surgery sent a claim to animal friends insurance on my behalf to cover some of the treatment she received before she died. I had contact with a few different members of staff at Animal Friends at the time and each one of them was so kind, understanding and helpful. I would honestly recommend this company as the staff are absolutely brilliant.

Date of experience: January 09, 2023

Claiming is simple and quick. The customer service staff are always friendly if I need to call, and setting up the all the policies I have was so easy. I’ve been with animal friends for over 10 years with policies for 8 different animals over that time, both cats and dogs. I’ve recommended Animal friends to 4 different people who I believe have all taken out policies.

Date of experience: January 12, 2023

My elderly dog recently passed away, after suffering from several ongoing conditions. The claims were always settled and promptly and I was shown compassion for my loss. My other 2 dogs continue to be insured with Animal Friends and when I had a make a claim when my Jackapoo was admitted overnight with suspected epilepsy, they paid out promptly and I feel reassured that if he does need medication for this in future it will be covered.

Date of experience: November 12, 2022

If only there was a no star option. I would avoid this place at all costs. Make claiming hard. I can’t bring up my policy on line to get my details.. will really struggle to claim with this portal stupidness as I live in Wales but my dog lived with my parents in England.. they’ve told me my vet needs to make the claim which is ridiculous.. I think he may be abit busy.. they say I’m not named on the policy even though I have proof that I am.. and I pay the bill. Funny how my details are fine for the direct debit! Money hungry and won’t help.. AVOID AVOID AVOID and all after the death of my dog.. as if things arnt hard enough

Date of experience: January 13, 2023

Really quick payout for a claim just before Christmas. Ensured that I could split the claims over two years to meet the policy condition (£1k per condition per year). Really appreciated that for an old dog just diagnosed with kidney disease.

Date of experience: December 29, 2022

I’ve recently cancelled my policy due to change in circumstances. I got through straight away and despite cancelling and going with another provider there was no hassle. Super efficient and friendly and no hard sell. If animal friends had the product I needed then I would be staying as a customer.

Date of experience: January 12, 2023

Vet practice goes direct to Animal Friends, so there’s no form filling or waiting for reimbursement.Claims are notified to me along with an outcome and easy to understand breakdowns of what they have paid and what I therefore need to pay.Prompt service.Reasonable premiums.

Date of experience: December 13, 2022

We have had to make several claims for our dog. This included covering the costs of numerous investigations and then expensive lifelong medications amounting to thousands of pounds. The claims were dealt with incredibly quickly and the money deposited without any fuss

Date of experience: December 10, 2022

We have been had a incredibly hard emotional and challenging time with our puppy being ran over animal friends insurance have been incredible by making the payments for the vets bills so easy and the service is 100%

Date of experience: November 11, 2022

I have 3 animals with Animal Friends. I have had cause to make a few claims. These have been dealt with quickly and communication has been great. Easiest of all is that I have only had to pay out my excess and the remainder has been paid directly to vet.

Date of experience: December 16, 2022

Wanted to make a claim but as it wasn’t for Vet fees wasn’t sure how to do it. Rang up and it was explained to me how to claim for on line medication for an ongoing condition.The claim was then processed very quickly and paid into our account.

Date of experience: January 03, 2023

I took out a lifetime insurance with Animal Friends when I adopted my rescue dog. Am glad I did, my pug cross suffers with epilepsy, and Animal Friends have always paid for his medication each time I have claimed and very promptly as well.

Date of experience: December 17, 2022

We can recommend this company 100%. My young whippet broke her leg and they paid out to our vets quickly and with 100 % customer care. What we really appreciated is when speaking to two separate members of staff in the claims depart that they spoke to me in a very caring manner. This went along way through what has been a stressful time.

Date of experience: January 04, 2023

Unless you can submit a continuation claim through a vet, which only takes a few days to settle, it can take more than two weeks for the claim to be processed (my dog’s physiotherapist can’t submit a claim on my behalf). New claims I can understand, but not continuing. Apart from that I am very happy with Animal Friends.

Date of experience: December 05, 2022