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The best way to contact us depends on what policy you have. So that we can get you to the right place, please choose one of the following options.
Or, for quote references starting QTE
Or, for Aviva Distinct customers
Check out MyAviva to manage your policy online and find the different ways to contact us.
Explore online and contact options
Or, for quote references starting AOQ
Aviva Online and Aviva Premium policies are self-serve online, visit the Aviva Online Help Centre to view frequently asked questions or to email us.
If we have contacted you asking you to provide an alternative email address please complete our provide alternative email address form.
For all other help, please use the help centre button below.
Aviva Zero customers, please use the Aviva Zero Help Centre where you’ll find how to log into Zero, how to claim, manage your policy, frequently asked questions and customer support.
Or, for quote references starting QTE
Or, for Aviva Distinct customers
If you can’t make the change you need in MyAviva, it’s quick and easy to use one of our online request and enquiry forms instead.
Ask about your renewal, add or remove a vehicle or driver, request copies of policy documents, make general enquiries and more.
Go to motor email enquiries
If we’ve asked you for proof of your No Claim Discount from your previous insurer, you can upload it in MyAviva.
Alternatively, you can write to us at:
NCD Validation TeamPO Box 3445NorwichNR1 3GS
See all motor FAQs
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For our joint protection, telephone calls may be recorded and/or monitored. Calls to 0800 numbers from UK landlines and mobiles are free. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.
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I don’t even get insurance in the uk why do we have to pay to drive a car like in other country only the car is insured not the person on the car so in other places u can just hop in any friends car u want and dive like as a car enthusiasts I cant ever see me even having a British car because of insurance so confusing but I guess I can’t do anything about it