How can we help you?

How can we help you?

Whether you need to make a claim or just need information, you can save time by calling the right place, based on your needs:

Contact your broker for:

  • Policy changes, including change of address or vehicle
  • Policy details and information or to get a quote
  • Questions on your policy, coverage, renewal or cancellation
  • A Letter of Experience
  • Lost pink slip or liability card
  • Claims counselling if you’ve just experienced an incident

Contact Claims ( 1-866-692-8482/1-866-MYAVIVA) when you:

  • Need to make a new claim.
  • Have an open claim and need answers to your questions. Use your adjuster’s extension or simply ask for them by name.

For all inquiries relating to billing:

  • Call 1-800-360-5009, option 1.

For general inquiries:

  • Report online
  • Call 1-800-387-4518 or TTY 1-800-855-0511

To report a tip relating to fraud or a scam, report now:

  • Find out more about insurance fraud on our Fraud Hub.

Find out more about Aviva Canada’s complaint resolution process.

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