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The simplest way to prove your No Claims Discount, if we’ve asked you to, is to send us your renewal invitation from your previous insurer – providing it meets the criteria shown in the next section.
Alternatively, you can ask your previous insurer to send you proof of the No Claims Discount you have earned. This is a service they are obliged to provide for you.
What you need to send us – your proof of No Claims Discount must:
- show your name as the policy holder
- show the number of years No Claims Discount you are entitled to
- be issued by your previous insurer in the UK
- be earned on a private car, company car, fleet vehicle, motorbike or mobility vehicle
- be less than 24 months old if earned on a private car
- show the expiry date of your previous policy
- be earned on a UK or EU licence
- not be currently used to insure another vehicle
You must be over 22 if you have earned No Claims Discount on a motorbike.
If you have earned your No Claims Discount driving a company car, your proof must be on your company letterhead, signed by a director of the company or the fleet manager, and be less than 6 months old.
Please do not send us your Certificate of Motor Insurance as you may need this for future reference.
- You can e-mail your proof to email@example.com
Please make sure your axa car insurance policy number is indicated in the e-mail.
- You can fax your proof to us on 0330 024 1261.
Please write your axa car insurance policy number on the proof before you fax it to us.
- You can post the original document to AXA Insurance, PO Box 925, 9 Fudan Way, Stockton-On-Tees, TS19 1NL.
Please write your axa car insurance policy number on the proof before you post it to us. We won’t be able to return your proof so you may want to take a copy for your records first.
What happens when you send us your proof of No Claims Discount when we’ve asked you to?
- Your proof will be checked and used to validate your insurance
- We will send you a confirmation email within 3 working days of checking your proof – you don’t need to call us to see if we’ve received it
- We will also display the information in your AXA Account.
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What happens if you do not send us proof of No Claims Discount
- We will send you e-mails and letters to remind you to send us your proof
- Your No Claims entitlement could be reduced which will increase the cost of your car insurance
- You will be liable to pay an admin fee as stated in the terms and conditions
- You could be at risk of a claim being delayed or settled on a third-party only basis
- We may no longer be able to insure you.
We reserve the right to charge an admin fee of £10 should a change or correction be made to your policy by a member of our team. This includes reduction of NCD entitlement.
Watch more videos on the same topic : Get Back To The Good Stuff | Sing-a-long | AXA Car Insurance
#GetBackToTheGoodSuff nWhen you need a courtesy car, you don’t want to be waiting around for it forever. Especially not when you’re on your way to the seaside for a family weekend away. nnBut that’s the exact position the Coleman family found themselves in. Fortunately, AXA Plus car insurance provides a courtesy car as standard, so they can get back on the road and back to the good stuff.nnAXA Plus car insurance: https://www.axa.co.uk/car-insurance/
If you have difficulty proving your No Claims Discount
You can email us at firstname.lastname@example.org – we’ll give you the help we can.
If you’ve had an operation or been diagnosed with a health or medical condition, you should seek advice from your doctor who can advise if you’re fit enough to drive or not. Your doctor will also tell you if you need to advise the DVLA or not.
It’s a legal requirement to tell the DVLA about a health or medical condition that could affect your driving – as you can be fined up to £1,000 if you don’t inform them. Use the DVLA’s A to Z health guide to find out more.
If the DVLA have confirmed that you can continue to drive and have provided a licence there is no need to tell us.
We’re sorry if you no longer want to insure your car with AXA. Depending on when you want to cancel your car insurance, there are different things you need to do.
Watch more videos on the same topic : AXA Car Insurance Review
Check out what others have to say about AXA: https://britainreviews.co.uk/insurance/axa-car-insurance-reviews-experiences-opinions-complaintsnnAXA Car InsurancernThe need for a car is very important in the world today. The ability to move from one place to the other in your car without having to spend time looking for public transport or taxis. The convenience, comfort, luxury, and prestige that come with a car can easily make you to be more productive and to achieve more with your time. However, there are a lot of incidences that could quickly make our cars become unavailable. The incidences could range from sudden major faults to accidents, to disasters. One of the ways to protect yourself from these incidences is by getting car insurance. AXA Car Insurance is an insurance policy option you can opt for to protect your car. Before you patronize their car insurance policy, you should read reviews dropped by those who have paid for their insurance policy and have shared their experience.nnWhat do you want to know about AXA Car Insurance?nAXA car insurance is a part of AXA Mansard Plc that provides a wide range of life and non-life insurance policies. Their mission is to be driven by innovation and excellence and continue to create exceptional values for its stakeholders. The company was founded in 1989 in Nigeria. They have, however, spread their services to Europe, Asia Pacific, North America, Middle East, South America, and Central America among others. They also operate in several African countries.rnnWhat are the services of AXA Car Insurance?nThe services of AXA Car Insurance entail various types of car insurance policies that could benefit you as a car owner individually or as a company. However, their parent company is also into pensions, investments, health and protection insurance.rnnHow to use AXA Car InsurancenYou can go through their website where you will get a lot of information regarding their various insurance policies. You can pick up a car insurance policy you are comfortable with and subscribe to it. You can also contact their customer care if you have any inquiries or issues.rnnShare your AXA Car Insurance experiencenIf you have used the services of AXA Car Insurance, kindly drop your experience here. How easy was it to get a car insurance policy with AXA Car Insurance? How favourably do you think the terms and conditions in the policy are? Did you make a claim and how did they respond to the claim? How would you rate the efficiency of AXA Car Insurance customer service? Did they pay the amount they promised for the category of damage to your car or not? Would you recommend the services of AXA Car Insurance to other people who want to take up a car insurance policy?
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If you want to cancel after you’ve been sent your renewal invitation
Your renewal invitation includes details on what you need to do if you don’t want to renew your car insurance. You can also log in to your AXA Account to find out how you can decline your renewal.
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If you want to cancel before you’ve been sent your renewal invitation
In most circumstances you can cancel your policy online in your AXA account but there are some situations where you might not be able to, for example, if you’ve got any outstanding actions or changes on your account.
You can also give us a call on 0330 024 1158 – we’re happy to help.
We’re here to take your call:
- Monday to Friday: 8am to 8pm
- Saturday: 9am to 5pm
- Sunday: 9am to 3pm
- Bank Holidays: 9am to 3pm
Please note: you might have wait a while during our busy times. Call us between 8am and 9am or 5pm and 8pm, Tuesday to Thursday, for the shortest wait.
Find out more about cancellations and refunds
No refunds will be due if a claim has been made against the policy.
In accordance with the Road Traffic Act 1988 when a policy is cancelled you must declare that you will return or destroy all copies of the Certificate of Motor Insurance relating to your policy (whether held in paper, electronic, digital or any other format). Upon cancellation you will need to confirm that you will do this within the next 7 days.
Please note that from 2011, continuous car insurance has been a legal requirement. Find out more about Continuous Insurance Enforcement.
We’re sorry you’re thinking of leaving AXA. Depending on when you want to cancel your car insurance, there are different refund policies:
Cancellations within 14 days
If you change your mind shortly after buying, you have two options to cancel your car insurance within 14 days of the start date:
- You can cancel the policy back to the start date. This is your statutory right to cancel. We’ll return your payment in full. In effect, this means that your car was not covered by us.
- Alternatively, we can cover you for up to 14 days. If you cancel during this time, we’ll return your payment for cover after the cancellation date. It’s what’s known as a pro-rata refund and takes into account the time you’ve been covered by us.
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Cancellations after 14 days
If you cancel your car insurance after 14 days from the start date you will need to pay a £52.50 cancellation fee on top of the time you’ve been covered by us. We’ll return payment for cover after the cancellation date (a pro-rata refund), minus the cancellation fee.
If there is a claim on the policy, you’ll need to pay the full premium for the year.
Yes, you can change the car or car details on your policy using your AXA Account.
Simply login and select the ‘change’ link next to where your car is listed and follow the instructions.
Please remember to keep all your details up to date because your cover could be affected if anything isn’t correct.
Changing your details could result in your insurance premium rising or going down. You can make changes with no admin charges yourself online.
You can access your policy documents and certificate in your AXA Account.
Simply login and select the ‘policy documents’ tab in ‘Your policies’ – you can view or print your policy documents and check your cover – including the wording for the policy you’ve bought.
Cover for driving other cars is not available for everyone; for example, we can’t provide this cover extension for drivers under 25 and certain occupations.
You must check Section 5 of your car insurance certificate. If we will cover you to drive other cars it will include this sentence:
“The policyholder only may also drive a car not owned by them or hired to them under a hire purchase agreement and which is not used in connection with the motor trade.”
Before driving someone else’s car, you must have the owner’s permission and their car must have valid insurance already. You can only use the car in the UK for the purposes stated on your certificate.
The extension to drive other cars only applies to the policyholder and NOT named drivers.
It only provides cover for third party damage or injury, and NOT fire, theft or accidental damage.
Only cars are covered by this extension – you are NOT insured to drive vans, buses and minibuses, other commercial vehicles, quadbikes or motorcycles of any description.
If you intend to drive another car regularly, adding it as a temporary additional vehicle in your AXA Account will increase the cover from third party only.
Please remember to keep all your details up to date because your cover could be affected if there are any inaccuracies.
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