Confused.com is rated “Excellent” with 4.4 / 5 on Trustpilot

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5,362  •  Excellent

4.4

In the Insurance Agency category

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GL

Gary laffey
5 reviews

I have insurance with confused, but I can not use the rewards, I have on to confused for 3 days now, but they can sort it or help,Very poor customer service,Shall not use them againThey offer reward if you use there site,But try use the rewards, good luck with that

Date of experience: February 13, 2023

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OL

Ollie
1 review

The man who dealt with my call was unbelievably helpful and went above and beyond to make sure I got all the information I needed as well as the best quote possible for my insurance and creating a multi car policy.

Date of experience: February 09, 2023

MB

Michelle Bennett
2 reviews

The prices quoted were higher than compare the market for the same insurers. They also required a phone number and I suspiciously now have an influx of new calls about ‘a motor accident’ I wasn’t in.

Date of experience: February 16, 2023

RB

Roger Barnett
12 reviews

Got a decent price for my car insurance but feel let down with the free Hello Fresh free delivery . Didn’t know i was going to have to sign up for that and cancel later . I haven’t bothered joining . i am 76 and don’t want to have that trouble . Wish now i had taken the Halford 20 pound option .

Date of experience: February 09, 2023

DD

Diesel Dave
5 reviews

Using the website was brilliant, inputting the data once for all the insurance companies.It was later when I found insurance companies listed my car as different specifications ( supposed to use same database! ) on the quote that I realised I had to check each company individually on their quote for a like-for-like comparison.I even found lv wanting more money to change the details!

Date of experience: February 09, 2023

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BG

Brian Gillis
4 reviews

Very quick and fuss free, so I had made my decision regards which Company to change to (for car insurance), within minutes. The stress and endless time-wasting caused by my previous provider (Admiral) is now over.

Date of experience: February 10, 2023

NI

nickynackynoo
23 reviews

I bought Aviva home insurance through Confused.com and Topcashback over three months ago and am still waiting for the cashback.I will update the review if anything changes.

Date of experience: November 11, 2022

DC

Derek Carpenter
11 reviews

DO NOT BELIEVE THEIR OFFERS/REWARDS !!!When I went through Confused one of the rewards they offered was £20 LIdl voucher. Now I have bought my insurance and gone to claim my reward Lidl is not an available option.None of the rewards on offer are of any use to me.Feel conned + false advertising emails etc.After years of using Confused for all insurance cover never again.

Date of experience: February 02, 2023

danny cheung
1 review

The rapid response and perfect car insurance just for me only have been taken care in 30 minutes. Also the procedures are so simple and easy to complete electronically. Definitely is my choice for the future necessaries.

Date of experience: February 11, 2023

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AG

Anita Graham
2 reviews

The whole process was very straightforward from start to finish, the quotes were quick and appropriate to my specifications

Date of experience: February 13, 2023

DM

Daniel Matthews
3 reviews

Having purchased my car insurance through Confused.com for several years now, I was very annoyed to learn that my reward claim (£20 Lidl Plus) has been rejected! Furthermore, I don’t understand why I had to go out of my way to manually make a claim for this reward when this should have been done automatically upon purchasing the insurance (surely cookies are able to track this just like the cashback websites do). The reward was partly why I chose to purchase insurance via their website. I certainly won’t be using them again.

Date of experience: February 09, 2023

RG

Ross George
2 reviews

This is phishing at its worst. Email me telling me my renewal is due in 3 weeks – it’s over 3 months. Telling me they use all and over 140 insurers but Direct Line nowhere to be seen. Based on their knowledge my premium will very nearly double. I would say it’s complete rubbish. To make it worse the unsubscribe button doesn’t work and I can’t say I’m surprised.

Date of experience: February 07, 2023

Hello Ross,

Thank you for your review.

If you would like to discuss this in further detail, please can you email our support team at, communications@confused.com? A member of our support team will then be able to pick this up with you directly.

Apologies for any inconvenience caused and we look forward to hearing from you soon.

DW

Damien Walker
5 reviews

Their advert says don’t be confused be confused.com why would I want to be confused on your website your advert makes no sense. Confused in one place to then go their site to be confused. Think you need to make your self clearer. Not like I use your site anyway as you don’t have all sites on yours nor do you give the best prices. Waste of space

Date of experience: February 08, 2023

Hello Damien,

Thank you for your review. We’re sorry to hear you feel this way about our TV advert.

If you would like to discuss this in further detail, please feel free to email our support team at, communications@confused.com.

We look forward to hearing from you soon.

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Inga Setlere
1 review

I was offered a reasonable rate from your website in regard to car insurance. As soon as I was transferred to the car insurer, the quote doubled. None of my information has changed, find it a false advertising

Date of experience: February 06, 2023

GM

GMD
9 reviews

Ease of use,good range of quotes quickly loaded and simple to sift through and use filter options.

Date of experience: February 16, 2023

DD

ddavidsong
9 reviews

It was a great experience. All details retained from previous use. Quotes given were reasonable and duly noted. Easy to use the Web site. There appears to be some insurers missing from the site this I expect is by choice. No issues for me to deal with.

Date of experience: February 07, 2023

KR

Kristina
14 reviews

No hassle and they send cheapest quotes. Also I got a free food box from Fresh and 12 free coffees. Thank you

Date of experience: February 10, 2023

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JO

John
5 reviews

Site easy to navigate, comprehensive questionnaire to ensure insurance quotes are correct, easy to complete same. Personally I saved a goodly amount going through Confused.com my current insurers could not match the price or the included bits and bobs.Easy process and quick.

Date of experience: February 01, 2023

JO

John
5 reviews

The website was easy to use and gave competitive quotes within seconds. There was a large difference in quotes between confused.com and other comparison website. Best value I could find.

Date of experience: February 06, 2023

CB

Carole Broadfoot
5 reviews

Great price for my car insurance against my the renewal quoted from my previous insurers.Loved the 12 free car washes and hot drinks at GreggsWill definitely use this method of renewal next year again

Date of experience: February 05, 2023

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Watch more videos on the same topic : Confused.com – Duet (2012, UK)

Video Description

Cara and Bertha sing a duet for the first time, making this the first instance another character in the ad campaign has ever spoken. Why Bertha? Because of the recognition she earned for her intentionally unstable boobs. I don’t think this ad ever made it onto/was commonly aired on TV, since Bertha is seen pulling ice cream from out of her cleavage and even shoving Cara’s face into it, and Cara’s back massager gropes her partly exposed bottom with a mischievous grin on his face (and a very visible bulge). It’s official from this ad that the animators knew exactly what they were doing, and begs the question – just what ARE these two ladies doing now?nnUploaded without a byline. Animated by Hornet and directed by Dan u0026 Jason, featuring vocals by Louise Dearman of British Wicked fame as Cara. Bertha’s voice actress is unknown.

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This Post Has One Comment

  1. As long as the people who take the office know they serve the people not big businesses and have the best interest of we the people then yes. Respect for the older generation is a must, they have way more knowledge and wisdom that these youngsters trying to take control, with personal agendas. They know the traps set by others and know how to identify them and how to avoid them. There was a bit of resentment or even disrespect on the part of the two reporters. Remember this is someone’s family and tho you are young now, you will find yourself there too. How would you want to be treated when you get that age??? How would you feel if someone disrespected your grand parents??? Think before you speak, it says many things about your character and who you are as a person.

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