I called Sainsbury’s Car Insurance to amend my address on my policy. They said that the underwriters couldn’t offer a quote on the new address (?!?) and said they I would have to cancel my policy (?!!), even though I’d had the policy for less than 4-months they refused to refund the set-up fee (£40), forcing me to lose out on this fee and then also pay a set-up fee on my new policy. Daylight robbery. Tried to argue this point with them but they said that ‘it’s in my terms and conditions’. Do not use Sainsbury’s Car Insurance. Terrible Customer Service.Reviewed on:1st February 2023

Still waiting for my refund of car insurance. I stopped my auto renewal online only to find out that sainsbury continued to take monthly payments. Also sent me a bill for £40 cancellation fee even tho I didnt cancel, I only stopped the renewal. I had taken out car insurance elsewhere to which they want proof of ( god knows why ) , it’s not got anything to do with them. Communication is pathetic. Passed from agent to agent and promised calls back which never happen. You’d think a company this reputable would make the effort but nothing. AVOID AT ALL COST. YOU WILL BE DISSAPOINTED!!!!Reviewed on:24th January 2023

I wanted to add someone to my policy as I’ve got covid and my parents are elderly and sick. I wanted someone to be able to check on them so tried to insure him on my policy. He has no convictions and no accidents he’s over 40 but they wouldn’t allow him to be covered. Worse than that they had no idea why. They then gave me the wrong no. For the underwritten so I can’t find out either. I wouldn’t trust them with any insurance.Reviewed on:16th January 2023

Rubbish! Absolutely useless! They told me they spread a missed payment over my remaining months, I then got home to a letter saying my policy was cancelled 5 days before receiving this letter. I was using my car all week and I was none of the wiser. The letter said they had written to me to warn me of the cancellation but no letter was received. They didn’t spread the cost, as someone was apparently supposed to call me back but never did and I wasn’t aware of this. Communication is awful! Penalise the customer without notice.Reviewed on:14th January 2023